HG Exchange / Return Policy
The Heavy Grips hand grippers come with a 2 week no-hassle return policy. If you are unsatisfied with your hand grippers for any reason, return them within 14 days for a full refund, not including shipping.
Exchanges: In the case that you want to return your gripper for a different model because it is not the model you want, please send a cheque made out to the addressee below for the appropriate amount to cover restocking, shipping and fulfillment charges to exchange the gripper or grippers.
The return policy was not designed for gripper exchange, but we will do our best to accommodate our customers without losing too much money in the process.
The cost to exchange will depend on the amount of grippers you are exchanging. Please contact for the price.
Most returns consist of grippers that are too tough for the consumers, so we advise you to research which gripper will be best for you or you can ask us for advice.
Please note that you are responsible for shipping charges for all gripper returns. If you get a gripper with a defect, and can email a picture, you will not need to send the defective gripper back.
Please do not send COD as we will not accept them. We will pay the shipping for all grippers being shipped out as warranty replacements, but not for gripper exchanges.